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EF put us in a hotel in Paris infested by bed bugs. All kids got bitten, as well as some teachers. We all complained, they did nothing about it. DON'T travel with Ef, its the worst company.They basically take advantage of students. The meals are low quality, no...
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1.0
I didn't like
  • Food quality
  • Hotel quality
#1161547
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I booked a school trip for myself and my daughter in February 2017 for a March 2019 departure. I understand the non refundable registration fee. Also the insurance of 155.00 we were forced to buy. We are not able to go on trip due to personal/medical reasons not...
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1.0
#1127643
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I planned to go to Italy with EF tours with my school and paid about 800+$ and then I decided it was too expensive and I could find cheaper ways to get to Italy instead of with EF tours, so I cancelled and they should have sent me back 500+$ since the cancellation fee...
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#1089024
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In April 2016, I began contacting EF Tours regarding the numerous problems my family encountered on our Japan tour that cost us over $13,000.Their website says their tours are expertly led. However, our Japan Tour Director, S., was utterly incompetent and we found out...
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2.4
I liked
  • Our group leader was fantastic
  • Our tour guide
I didn't like
  • Our japan tour guide was incompetent and was fired
#1087290
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First let me start by saying our tour director was amazing she was very knowledgeable and tried her best to accommodate everybody on the trip. With that being said the trip was a nightmare . Our hotels were far from what was promised , every single night at least half...
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1.1
#1069486
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Ef Educational Tours Customer Care Review

I sent 2 messages through their website requesting cancellation, sent a letter and then a certified letter. They still have not canceled the trip. It's been 4 months since i first tried to cancel! They take your money quick enough.
1.0
Details
Customer service
Product or Service Quality
Staff
#1030861
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EF: Education First? Try IF or CL: Inconvenience First or Customer service Last or Convenience Last! We haven't even gone on our tour and we're already having PROBLEMS with EF Tours! In they're grab at our hard earned dollars to put as much in their own pockets as they...
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Anonymous
Beverly

We had a disaster with them over spring break. DO NOT USE THEM. Tell everyone you know.

Anonymous
meriahm

omg i am soo scared i didnt really look up a bunch of reviews on EF because ppl i went to school with went and loved it but now i am booked for one NOV 2017 this year and im r...

1.0
#1024839
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Like many, we fell for the excitement of travel and cultural experience in sending our daughter on a European educational tour. That was a $750 mistake. First -- the "mandatory" travel insurance is a complete rip off. You or your student need to be dead or dying before...
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1.4
#1012168
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I signed up for a trip to go to England, France, Switzerland, and Germany. My plans ended up falling through and I couldn't go. I cancelled the trip and I wanted a refund of all of my money. They just told me that the cancellation fee was $500? Why the *** is it so...
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1.0
I liked
  • Idea of it
I didn't like
  • Dishonest company
  • Customer service
#1004947
Reply to reviews
I echo what so many others have said about EF Tours. I specifically asked at the recruitment meeting what the refund policy was. I pointed out that signing a 17 year old up for a trip 14 months in advance there are significantly high odds in this generation of FOMO...
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#981058
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