Anonymous
map-marker Kershaw, South Carolina

Thieves!

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Our son was signed up to go on one of their tours in the summer of 2024 (mind you, it's March of 2023 now). We've had a change in circumstances that won't allow him to go.

To date, this outfit has taken $750 via auto-draft payments, and now we learn that they plan on keeping just about all of that! They claim there's an option for a "partial" refund, but we'll be out at least $400 it sounds like. Additionally, their business practices are misleading and borderline threatening. They demand that you keep paying them, and that they offer some sort of special incentives to customers who have over $1500 in "credit" payments with them.

We're talking to our bank today about getting some relief from these crooks. They state that their policies are clearly spelled out, but I completely disagree. They are a SCAM operation that puts money first, not education. Be VERY wary of dealing with them.

In fact, here's a better piece of advice: DON'T! In addition to being conniving, their representative I spoke with on the phone was rude and condescending.

Buyer beware. I'll happily spread this message over every social media platform I can think of for as long as my fingers will cut and paste messages.

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User's recommendation: RUN AWAY

Anonymous
map-marker Hyannis, Massachusetts

Not refunding after Covid

My daughter's trip--language program in Nice was canceled ssummerof 2020 due to Covid. We had a $538 downpayment that I was told multiple times could be used moving forward either for that daughter or could be transferred within family.

EF called the spring of 2021 and 2022 to ask if we were booking trips. For various reasons daughter was unable to go those summers. Was told credit woudl be valid until September 2025. I tried to book daughter for this summer 2023 and spent 1 month trying to have them acknowledge that I had credit.

After one month of back and forth, they replied that there was no credit , but they were willing to waive the trip cancelation fee of $238. DEALING WITH EF WAS A JOKE.

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User's recommendation: Avoid EF

1 comment
Guest

Agree! They did me the very same way, on TWO trips!

I lost over 4 thousand dollars! I was really pissed!

Anonymous
map-marker Cedar Rapids, Iowa

No support

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Hung up on twice. Still don't have what I need. Tour was cancelled and I'm trying to get an explanation of why I have to pay more when I already paid to be able to cancel.
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Randy H Fal

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The entire experience was negative stay away.

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EF Educational Tours - The entire experience was negative stay away.

The entire experience was negative. If I could have added my sons mother on the website and change it where my son and his mother had a room to them self from the beginning like it was told to us my son would still be set up.

For your specialist I would say the problem is EF tours. We where not told if you cancel automatic payment that you can't get a refund.

We was told we had a 14 day period to cancel and get full refund.

We wasn't told that you can only get refund if you call and when you call your on hold for 45 min or whatever it was and the sound keep changing and even going long periods of time with no sound at all.

Then when EF decides to do a refund it was never explained that you have to wait at least 6 weeks for refunds to be released back to your back then 10 business days for your bank to return your money.

So will I be letting everyone know to stay clear of EF tours depends on if my refund is returned asap or if I post on every site I can find until I get my refund of what poor service you will expect from EF Tours.

View full review
Loss:
$95
Cons:
  • Scam you out of your money

Preferred solution: Full refund

User's recommendation: Stay away

1 comment
Ela E Qck

Please file a complaint with the Federal trade commission and attorney general. I am asking EERYONE I can reach to do the same.

Hopefully someone will read our complains and finally stop this company from scamming people: lifetime trip for your kids!!!

College credits for travel abord, total scam! https://***/ https://***/how-to/file-a-consumer-complaint Thank you for your support.

MVirga V

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Verified Reviewer
| map-marker Vancouver, British Columbia

Waiting on full refund for cancelled tour

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Southwest canceled my son's flight to DC over Christmas vacation he was supposed to be there for New Year's. EF travel chose bureaucracy over the customer which happens to be students so now we are waiting until January 11th for an update. Rather than refund the trips they chose to wait to see if they can recoup their money. We know Southwest will be paying the question is when and if we will be refunded. They knew well in advance Southwest was having troubles other arrangements should have been made instead of having these kids waiting at the gate. Never again!
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Loss:
$2000

Preferred solution: Full refund

User's recommendation: Do not use this company

1 comment
Ela E Qck

Please file a complaint with the Federal trade commission and attorney general. I am asking EERYONE I can reach to do the same.

Hopefully someone will read our complains and finally stop this company from scamming people: lifetime trip for your kids!!!

College credits for travel abord, total scam! https://***/ https://***/how-to/file-a-consumer-complaint Thank you for your support.

stephanie L Moi
map-marker Toronto, Ontario

Cancellation without my consent

They allowed my group tour leader to cancel my trip without my permission and kept my $750. Without my consent. And there is no customer service department to help with anything.
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Loss:
$750
Cons:
  • Theives

Preferred solution: Full refund

User's recommendation: Do not book

Ginger R Dwd

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Verified Reviewer

Don't deal with EF Tours

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This is the second trip that was made through my daughter's school but was cx by EF Tours. I did a rush on her passport and have paid almost $3000. Now EF Tours says I will get my money in six to eight weeks... WHAT??? They will take your money and you will get it back after they CX your tour months later!!!
View full review
Cons:
  • Take your money and cx your trip
  • It will take them 6-8 weeks to refund me my money
  • Will make your tour

Preferred solution: Full refund

User's recommendation: Run from this company

Michelle A Cjc

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Verified Reviewer

Cancelation policy is misleading

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Do not book with @EFtours or @goaheadtours They have cancelled two trips and we have to pay 2 separate cancelation fees ($1000!!) additionally the food and hotels are not as promised.
View full review
Loss:
$1000
Pros:
  • Locations are great

Preferred solution: Full refund

User's recommendation: Don't use them!

1 comment
Ela E Qck

Please file a complaint with the Federal trade commission and attorney general. I am asking EERYONE I can reach to do the same.

Hopefully someone will read our complains and finally stop this company from scamming people: lifetime trip for your kids!!!

College credits for travel abord, total scam! https://***/ https://***/how-to/file-a-consumer-complaint Thank you for your support.

Brandy P Sap

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Verified Reviewer
| map-marker Denver, Colorado

Stolen money

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Updated by user Jun 26, 2022

No one calls me back or emails.

Original review Jun 26, 2022
NEVER PURCAHSE ANYTHING FROM THESE SCAM ARTISTS. I bought the fully refunded cancelation policy and they refuse to honor it. Ef and Hult are shady companies stealing from hardworking people. #EFSCAMS
View full review
Loss:
$500

Preferred solution: Full refund

User's recommendation: Stay away

1 comment
Ela E Qck

Please file a complaint with the Federal trade commission and attorney general. I am asking EERYONE I can reach to do the same.

Hopefully someone will read our complains and finally stop this company from scamming people: lifetime trip for your kids!!!

College credits for travel abord, total scam! https://***/ https://***/how-to/file-a-consumer-complaint Thank you for your support.

Lori B Jvb
map-marker Columbus, Ohio

Don’t use EF!!

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Do not use EF. They cancelled the tour because of level 3 state department travel advisory, which is understandable. Even with travel insurance and their peace of mind motto you will get zero money back, only a voucher. This is a company that hides behind the teachers (who get free trips) and refuse to give any refunds. You cannot use the online chat as it is automated. They dont answer calls either.
View full review
Loss:
$5000

Preferred solution: Full refund

1 comment
Ela E Qck

Please file a complaint with the Federal trade commission and attorney general. I am asking EERYONE I can reach to do the same.

Hopefully someone will read our complains and finally stop this company from scamming people: lifetime trip for your kids!!!

College credits for travel abord, total scam! https://***/ https://***/how-to/file-a-consumer-complaint Thank you for your support.

Amanda M Lnl

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Verified Reviewer

Cancelling horrible customer service

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My son is allergic to something in the vaccine and they wont refund our money bc he cant get vaccinated to go on this trip. Ridiculous
View full review
Loss:
$4500
Pros:
  • Payment plans
Cons:
  • Takes advantage
  • Lost money

Preferred solution: Full refund

User's recommendation: Beware stay away

1 comment
Ela E Qck

Please file a complaint with the Federal trade commission and attorney general. I am asking EERYONE I can reach to do the same.

Hopefully someone will read our complains and finally stop this company from scamming people: lifetime trip for your kids!!!

College credits for travel abord, total scam! https://***/ https://***/how-to/file-a-consumer-complaint Thank you for your support.

NetsanetC H
map-marker Cedar Park, Texas

Avoid at all costs! This company is a scam.

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Avoid at all costs! This company is a scam.

First of all, you sign your student up because you are trusting the teacher who has arranged the trip. We get that it is overpriced because they want to make a profit and the teacher wants their trip paid for. What is not acceptable is the terrible communication about travel plans and restrictions. Especially during a pandemic where these things change constantly.

Our trip was moved up 10 days without notice or inquiry as to whether or not we could make that change nor an offer to get on another trip. Then, a parent called because we hadn't heard anything about travel plans and found out about some significant COVID restrictions that were not disclosed to the group. Many are not able to meet those restrictions and need to cancel. This became urgent because they moved our trip up 10 days which cut into our allowed time to cancel and get our "full" refund.

When we called to cancel, they refuse to give us our full refund and claim to keep $500 despite their poor communication, COVID restrictions, and the paid insurance plan which has turned out to be a scam too. When we ask to escalate our concern, managers have decided to refuse to accept or return our calls.

They know they are being dishonest and scamming these kids and their families. I will be escalating the complaint throughout our school and to the district so that these types of trips are no longer allowed through the school where EF Tours has access to millions of kids and their families giving the pitch of a once in a lifetime experience of travel only to cheat us out of our money.

View full review
Loss:
$500
Cons:
  • Takes advantage
  • Never gave travel plan updates
  • Cancellation policy

Preferred solution: Full refund

User's recommendation: Avoid these tours! Not worth it!

1 comment
Ela E Qck

Please file a complaint with the Federal trade commission and attorney general. I am asking EERYONE I can reach to do the same.

Hopefully someone will read our complains and finally stop this company from scamming people: lifetime trip for your kids!!!

College credits for travel abord, total scam! https://***/ https://***/how-to/file-a-consumer-complaint Thank you for your support.

Anonymous
map-marker Modesto, California

Have you send Leslie young's email address

I was unable to call You because none of the calls should go through. Do you have Leslie's email address so you can send her notices?
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Sonya P Mlh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Thieves

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Theyre charging a $350 cancellation fee for an insured trip. We paid $165 for insurance in case of an emergency or disaster and now theyre saying that these fees still apply. What was the insurance for then? Theyre thieves and rip-off innocent families who are just doing their best for their children.
View full review
Loss:
$465
Cons:
  • Ignores
  • Services not rendered
  • Everything ef

Preferred solution: Full refund

User's recommendation: Don’t spend a dime with them.

2 comments
Ela E Qck

Please file a complaint with the Federal trade commission and attorney general. I am asking EERYONE I can reach to do the same.

Hopefully someone will read our complains and finally stop this company from scamming people: lifetime trip for your kids!!!

College credits for travel abord, total scam! https://***/ https://***/how-to/file-a-consumer-complaint Thank you for your support.

Guest

I agree

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Philip C Xyq

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Verified Reviewer

EF tours is a travel Ponzi scheme

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EF tours is a Ponzi scheme. Even with purchasing their insurance, the company refunded the trip less $500.

My daughter's school board is not allowing travel. This is the second time with the pandemic this trip has been canceled and a voucher is asinine. You can't run a company and be this crooked. I was a chaperone a few years for EF tours when I worked as a teacher.

The food was terrible and the accommodations were questionable. However, the kids always had a good time together and that's what I was trying to give my daughter even though I knew I was paying double what it would cost for a family trip. She will have been out of the school for 2 years and to send her with a bunch of strangers is not the trip we signed up for. I know some of the groups we were put on buses with were horrible and not at all the type of people I would want my kids around...

know this, if you accept a voucher and send your child there is no way you will ever know who they are with or the chaperones that will be in charge of your children. It will be complete strangers.

I like many on here would give the company zero stars at this point if I could. However, I do take some solace that I may see them filing bankruptcy if they continue on this path.

View full review
Loss:
$500
Pros:
  • No pros
Cons:
  • Cancellation policy

Preferred solution: Full refund

User's recommendation: Work with a private travel agent and you'll save a fortune

2 comments
Ela E Qck

Please file a complaint with the Federal trade commission and attorney general. I am asking EERYONE I can reach to do the same.

Hopefully someone will read our complains and finally stop this company from scamming people: lifetime trip for your kids!!!

College credits for travel abord, total scam! https://***/ https://***/how-to/file-a-consumer-complaint Thank you for your support.

Guest

This company will rob you. They will cheat you out of your money...Please Beware before you take a chance with this company!!!!!

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