EF Educational Tours
Reviews and Complaints

Our son was signed up to go on one of their tours in the summer of 2024 (mind you, it's March of 2023 now). We've had a change in circumstances that won't allow him to go.

To date, this outfit has taken $750 via auto-draft payments, and now we learn that they plan on keeping just about all of that! They claim there's an option for a "partial" refund, but we'll be out at least $400 it sounds like. Additionally, their business practices are misleading and borderline threatening. They demand that you keep paying them, and that they offer some sort of special incentives to customers who have over $1500 in "credit" payments with them.

We're talking to our bank today about getting some relief from these crooks. They state that their policies are clearly spelled out, but I completely disagree. They are a SCAM operation that puts money first, not education. Be VERY wary of dealing with them.

In fact, here's a better piece of advice: DON'T! In addition to being conniving, their representative I spoke with on the phone was rude and condescending.

Buyer beware. I'll happily spread this message over every social media platform I can think of for as long as my fingers will cut and paste messages.

Almost 2 years ago I purchased a trip through a school for my daughter $ 4,000 to travel with EF tours abord. Trip was cancelled due to covid and rescheduled to this coming summer unfortunately my daughter got sick, and her teacher said that they can NOT accommodate her travel, so I had to cancel the trip all together.

I was previously told that since I have a travel insurance for this trip I will be refunded for the entire cost. It's already 6 weeks since the trip was cancelled, and they are playing games with me. No manager will take the call, apparently company policy, every time I call, they give me a different answer and today a new person advised me that they are reviewing claims as they come and mine will be reviewed in about 4 - 6 months and then they will decide if I qualify for a refund or not. This is clearly a scam.

I called EVERY phone number that I can find but unfortunately, they all say that they are sorry and there is NOTHING they can do at this time. Consumers should be aware of this company is scamming travelers for easy money and it's NOT fair that they keep charging ME fees for a trip that was cancelled by them in a first place.

My daughter's trip--language program in Nice was canceled ssummerof 2020 due to Covid. We had a $538 downpayment that I was told multiple times could be used moving forward either for that daughter or could be transferred within family.

EF called the spring of 2021 and 2022 to ask if we were booking trips. For various reasons daughter was unable to go those summers. Was told credit woudl be valid until September 2025. I tried to book daughter for this summer 2023 and spent 1 month trying to have them acknowledge that I had credit.

After one month of back and forth, they replied that there was no credit , but they were willing to waive the trip cancelation fee of $238. DEALING WITH EF WAS A JOKE.

The entire experience was negative. If I could have added my sons mother on the website and change it where my son and his mother had a room to them self from the beginning like it was told to us my son would still be set up.

For your specialist I would say the problem is EF tours. We where not told if you cancel automatic payment that you can't get a refund.

We was told we had a 14 day period to cancel and get full refund.

We wasn't told that you can only get refund if you call and when you call your on hold for 45 min or whatever it was and the sound keep changing and even going long periods of time with no sound at all.

Then when EF decides to do a refund it was never explained that you have to wait at least 6 weeks for refunds to be released back to your back then 10 business days for your bank to return your money.

So will I be letting everyone know to stay clear of EF tours depends on if my refund is returned asap or if I post on every site I can find until I get my refund of what poor service you will expect from EF Tours.